The quickest way to get help is inside the app: Profile → Support & tickets. Every ticket gets a reference and our replies appear in the app.
Email: help@talko.chat
Safety concern about a call or profile: use Report in the app (Host profile, the call’s More menu, or Call history) — our safety team is alerted immediately.
Emergency: contact your local emergency services first. Talko is not an emergency service.
How am I charged? The full call package is reserved from your Talko balance when a call starts; only connected time is charged and the rest returns to your balance when the call ends.
Why do I need to verify? Calling and Hosting require identity and age verification so that everyone on Talko is a real adult.
How do Hosts get paid? Earnings clear seven days after each call and can be withdrawn to a bank account through Stripe.
How do I delete my account? In the app: Profile → Settings → Delete Account, or see delete account.