:root{--bg:#f4f3fa;--ink:#11162a;--muted:#667085;--line:#e3e1ed;--purple:#6b46ff;--purple-soft:#f0ecff;--pink:#ed3fa0;--red:#c9253c;--green:#087a55;--white:#fff}
.queue-key{font-size:12px;margin-top:-10px}.status-filters{display:flex;flex-wrap:wrap;gap:8px;margin:22px 0}.status-filter{display:flex;align-items:center;gap:4px;border:1px solid var(--line);border-radius:99px;background:#fff;color:var(--muted);font:inherit;font-size:13px;font-weight:750;padding:9px 13px;cursor:pointer}.status-filter.active{border-color:var(--purple);background:var(--purple-soft);color:var(--purple)}.status-filter:focus-visible,.tab:focus-visible,.button:focus-visible{outline:3px solid #ae99ff;outline-offset:3px}.queue-heading{display:flex;align-items:baseline;gap:12px}.queue-heading h2{margin:0;font-size:22px;letter-spacing:-.4px}.queue-heading span,#queue-description,#queue-limit{font-size:13px}#queue-limit{padding:10px 13px;border-radius:10px;background:#fff5df;color:#79520c;margin-top:12px}.status-badge{display:inline-block;border-radius:99px;padding:4px 10px;margin-bottom:12px;font-size:11px;font-weight:850;letter-spacing:.2px}.status-badge.attention{background:#fff0f2;color:#a32137}.status-badge.waiting{background:#fff4d9;color:#79520c}.status-badge.closed{background:#e8f5ee;color:#14603f}.card .meta{overflow-wrap:anywhere}.queue{align-items:start}@media(max-width:600px){.status-filters{gap:7px}.status-filter{padding:8px 10px;font-size:12px}.topbar{flex-wrap:wrap}}
*{box-sizing:border-box}body{margin:0;background:linear-gradient(145deg,#fbfaff 0%,var(--bg) 55%,#f9eff8 100%);color:var(--ink);font:15px/1.5 -apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif;min-height:100vh}.shell{width:min(1120px,calc(100% - 32px));margin:0 auto;padding:26px 0 70px}.topbar,.heading-row{display:flex;align-items:center;justify-content:space-between;gap:18px}.brand{font-size:27px;font-weight:900;letter-spacing:-1px;color:var(--ink);text-decoration:none}.staff-pill{display:inline-block;margin-left:10px;padding:4px 9px;border-radius:99px;background:var(--purple-soft);color:var(--purple);font-size:11px;font-weight:900;text-transform:uppercase;letter-spacing:.7px}.login-card{width:min(460px,100%);margin:12vh auto 0;background:rgba(255,255,255,.96);border:1px solid var(--line);border-radius:24px;padding:28px;box-shadow:0 18px 55px rgba(47,35,92,.12)}h1{font-size:34px;line-height:1.1;letter-spacing:-1px;margin:4px 0 8px}.eyebrow{font-size:11px;letter-spacing:1.2px;font-weight:900;color:var(--purple);margin:0}.muted{color:var(--muted);margin:5px 0 0}form{display:grid;gap:15px;margin-top:24px}label{font-size:12px;font-weight:800;color:#333b51}input,textarea,select{display:block;width:100%;margin-top:6px;border:1px solid var(--line);border-radius:12px;background:var(--white);color:var(--ink);font:inherit;padding:12px 13px;outline:none}input:focus,textarea:focus,select:focus{border-color:var(--purple);box-shadow:0 0 0 3px rgba(107,70,255,.12)}textarea{min-height:100px;resize:vertical}.button{border:0;border-radius:12px;background:var(--purple);color:#fff;padding:11px 16px;font:inherit;font-weight:900;cursor:pointer}.button:hover{filter:brightness(.97)}.button:disabled{opacity:.55;cursor:not-allowed}.button.secondary{background:#fff;color:var(--ink);border:1px solid var(--line)}.button.danger{background:var(--red)}.button.success{background:var(--green)}.hidden{display:none!important}.heading-row{margin-top:44px}.tabs{display:flex;gap:8px;margin:26px 0 18px;padding:5px;background:rgba(255,255,255,.7);border:1px solid var(--line);border-radius:16px}.tab{flex:1;border:0;border-radius:12px;background:transparent;color:var(--muted);font-weight:900;padding:11px;cursor:pointer}.tab.active{background:#fff;color:var(--purple);box-shadow:0 3px 12px rgba(43,32,82,.08)}.count{display:inline-grid;place-items:center;min-width:22px;height:22px;margin-left:5px;padding:0 6px;border-radius:99px;background:var(--purple-soft);font-size:11px}.message{min-height:22px;color:var(--red);font-weight:700}.queue{display:grid;grid-template-columns:repeat(auto-fit,minmax(290px,1fr));gap:14px}.card{background:#fff;border:1px solid var(--line);border-radius:18px;padding:17px;box-shadow:0 8px 28px rgba(43,32,82,.06)}.card.urgent{border-color:#eb9aaa}.card h2{font-size:17px;margin:0 0 5px}.meta{color:var(--muted);font-size:12px}.body{white-space:pre-wrap;margin:12px 0}.messages{display:grid;gap:8px;max-height:300px;overflow:auto;margin:14px 0}.bubble{padding:10px 12px;border-radius:13px;background:#f6f6fa}.bubble.support{background:var(--purple-soft)}.bubble small{display:block;color:var(--muted);font-weight:800;margin-bottom:3px}.actions{display:flex;flex-wrap:wrap;gap:8px;margin-top:12px}.actions .button{font-size:12px;padding:9px 11px}.photo{width:100%;height:280px;object-fit:contain;background:#eeedf3;border-radius:13px}.empty{grid-column:1/-1;text-align:center;padding:55px 20px;background:rgba(255,255,255,.7);border:1px dashed var(--line);border-radius:18px;color:var(--muted)}@media(max-width:600px){.shell{width:min(100% - 20px,1120px)}.login-card{padding:22px}.tabs{overflow:auto}.tab{min-width:110px}.heading-row{align-items:flex-start}h1{font-size:29px}}